Our objective at Carpet Installation is to offer reliable services in terms of installing, repairing, and fitting carpets using the right material and methods of installation. The period of warranty can cover carpets, installation works, and any other component that requires a warranty, and this would depend on the specific type of carpet, the materials used, and the methods used to install them.
What Is Covered by Our Warranty
In the cases of installation of carpet where there are problems that occur due to:
- Manufacturing defects found in the carpets and other materials provided in relation to the project that has been done and warranted.
- Any installation defect found in the materials or components installed.
- Any problem that occurs as a result of the installation process that prevents the carpet from being positioned or used as required.
- Workmanship carried out in the process of fitting of carpets.
Warranty Requirements
The customer is to adhere to the instructions on how to maintain and care for the carpet. The carpets must be used according to their intended residential or commercial use and must not be exposed to conditions outside of what the carpets have been designed for.
Through proper maintenance and use, the carpet can keep its appearance, fit, surface, and performance intact for a long period of time.
Warranty Exclusions and Limitations
Damage or defects due to:
- Unintentional damage, negligence, misuse, or inappropriate handling.
- Flooding, leakage, fire, extreme weather, or any other extraneous circumstances.
- Alterations, repairs, stretching or modification made to the carpet by unauthorized parties.
- Inappropriate cleaning techniques, incorrect detergents or strong chemicals used.
- Natural wear and tear, deterioration, stains or damage.
- Failure to adhere to the recommended cleaning, maintenance, installation-care and usage instructions.
Claiming the Warranty
If you spot an issue that might be covered under the respective warranty, kindly get in touch with us as soon as you can after spotting the issue. For us to evaluate your request, we might require some details from you regarding your service or purchase details, installation date, information about the property, images of the affected area, as well as the nature of the issue.
After receiving all the relevant details, our team evaluates the issue to find out what should be done in the particular case. At times, we can require a site visit to help us determine the issue related to the carpet. In case of warranty criteria fulfilment, our team instantly resolve the issue.